Reference

Terms That Govern Your 77lucky Account

These terms set out what you agree to when you open and use a 77lucky account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and what we expect from you.

Account EligibilityWallet & Payment RulesbKash, Nagad, RocketYour Rights & ResponsibilitiesHow to Contact Us
77lucky Terms That Govern Your 77lucky Account
HOW WE OPERATE

How We Handle Your Account and Data

We take the security of your account seriously. Your login is protected by OTP verification on every new device, and we require identity confirmation before processing a withdrawal — this step keeps your wallet safe whether you deposited via bKash, Nagad, or Rocket. We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of the data we hold on you, or ask us to correct inaccurate details, by contacting support in writing.

Account Security

Every new device login triggers an OTP check. We never store your mobile wallet PIN and we do not share your account details with third parties outside what the law requires.

Data Retention

We keep your account records for the period your account is open plus the legally required period after closure. You can request access to your data at any time through support.

Withdrawal Verification

Before releasing funds to your bKash, Nagad, or Rocket wallet, we confirm your identity against the details on your account. This step protects you from unauthorised withdrawals.

Account Changes

To update your registered mobile number or wallet details, contact support in writing. We verify the request before making any change to keep your account accurate and secure.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, reach our support team through the channels below. We aim to respond to terms-related queries within one business day. For account-specific issues — such as a disputed transaction via Nagad or a wallet access problem — have your account details ready when you get in touch.

Live Chat Reach us through the live chat window in your account dashboard. Available during our published support hours for terms and account queries.
Email Support Send a detailed message to our support address for written records of your query. We respond to terms-related emails within one business day.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and how to request a change to your account details.

Common Questions on Our Terms

Below are the questions we hear most often about how these terms work in practice — covering eligibility, wallet rules, account changes, and what to do if something goes wrong.

Eligibility depends on your local law and the regions we currently serve. You must meet the minimum age requirement under your local law and access must be permitted in your jurisdiction before you open an account.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or mobile wallet — bKash, Nagad, or Rocket — we may suspend or close the additional accounts.

If your account is closed and you have a remaining balance, we will process a withdrawal to your registered wallet after completing the standard identity verification step. Contact support to initiate this.

Send a written request to our support team via email or live chat. We will confirm your identity and provide the data we hold on your account within the timeframe required by applicable law.

We notify you through your registered account before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms.

Contact support in writing with your account details and a clear description of the issue. We will review the case and respond within one business day with our findings and next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.